Our Accessibility Policies

Customer Service Policies

Magazines Canada is committed to excellence in providing services and support to member publishers and to readers and customers who visit our website magazinescanada.ca, and our webstore, Canada’s Magazine Store canadasmagazinestore.ca.

We have taken steps to reasonably accommodate the needs of customers with disabilities. Upon hiring, our employees receive training on how to provide assistance to people with various disabilities.

Personal assistive devices are permitted and unrestricted in all areas of Magazines Canada’s office and building to which the public has access.

In the event of a planned or unexpected disruption to service or facilities for customers with disabilities, Magazines Canada will notify customers promptly.

Your satisfaction is important to us. If you feel that these standards have not been met in your situation, please contact Evan Dickson at edickson@magazinescanada.ca or 416.994.6471 / 1.877.238.8354 x222.

Support Persons and Service Animals

We welcome people with disabilities to be accompanied by their support person or service animal. Service animals are allowed in our office, and in parts of the building that are open to the public. We will communicate with people with disabilities in ways that take into account their disability ensuring that they have the best customer service experience possible.

If an attendee at a Magazines Canada-run event requires a support person to access that event, the support person will not be charged admission.

Accessible Emergency Information

Magazines Canada is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Internal Policies

Emergency and public safety

Evacuation procedure: When there is a fire alarm, the elevator does not function. A staircase is available for evacuation, located on the floor plan of the offices, attached here. Staff will assist anyone in the office at that time requiring assistance in evacuating the building.

Alarm: Staff have keys to the building and office and are trained on how to activate and deactivate the alarm. If the alarm is activated accidentally, it is reported to the Executive Director of Magazines Canada and is resolved with the alarm company.

Safety: The building manager notifies the office in advance of any appointments or maintenance work scheduled in the suite. Anyone that arrives unannounced to do work in the office is reported to the building manager.


Magazines Canada provides training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training is provided in a way that best suits the duties of employees, volunteers and other staff members.

Information and communications

Magazines Canada is committed to meeting the communication needs of people with disabilities. When asked, we will provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information.

Magazines Canada will consult with people with disabilities to determine their information and communication needs.


Magazines Canada is committed to fair and accessible employment practices and this policy is distributed to all employees. When requested, Magazines Canada will accommodate people with disabilities during the recruitment and assessment processes and when people are hired. Upon hiring or during the recruitment process, new employees and volunteers are invited to confidentially disclose to the General Manager or their recruiter any disability that may require accommodation.

Magazines Canada will provide reasonable accommodation for current and potential staff with disabilities. A reasonable accommodation is one that does not impose undue hardship on Magazines Canada. As per the guidelines of the Ontario Human Rights Commission, three considerations may be considered under Ontario law to determine if an accommodation constitutes an undue hardship:

  1. cost
  2. outside sources of funding, if any
  3. health and safety requirements, if any.

Design of Public Spaces

Magazines Canada of Canada will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes
  • Accessible off street parking
  • Service-related elements like service counters, fixed queuing lines and waiting areas

Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Our Privacy Policy

Magazines Canada is a not-for-profit member organization serving the interests of over 350 magazines across Canada. Magazines Canada provides cultural media development opportunities, training and consultation to both emerging and established Canadian publications as well as advocating on their behalf. The consumer portion of the website (Canada’s Magazine Store) is part of a national marketing campaign created to bring a broad range of Canadian magazines to Canadians.

Does Magazines Canada share my email address?

Magazines Canada will not release your email address unless you give us permission to do so.

Magazines Canada Privacy Policy

We may use your IP address to help diagnose problems with our server and to administer our website. Our site does not use cookies.


This site has reasonable security measures in place to protect against the loss, misuse and interception by third parties. Magazines Canada assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

Unsubscribe From Electronic Communications 

Subscribers to our e-newsletters can withdraw their consent to receive electronic communications at any time by clicking the unsubscribe link at the bottom of the email, or by notifying the sender by replying to the email.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site or your dealings with the website, contact Magazines Canada:
416.994.6471 / 1.877.238.8354

Legal Information

LEGAL TERMS AND CONDITIONS: The following are some important things you should know before browsing the site.

A – Disclaimer and Limitation of Liability

Magazines Canada is providing this website on an “AS IS, AS AVAILABLE” basis to users. Magazines Canada and its members make no guarantee or warranty, either expressed or implied, about the accuracy, quality or completeness of the services, merchandise, content, information or links. This site may contain typographical errors and/or inaccuracies. Information is subject to change without notice. Magazines Canada and its members are not liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the site. This includes, but is not limited to, viruses, defects and delays. Users do so at their own risk.

B – Copyright

© Magazines Canada 2010–2020 ALL RIGHTS RESERVED

Except where otherwise noted, all of the design, text, graphics, arrangement and software contained in magazinescanada.ca is copyright-protected material of Magazines Canada and/or of its members.